At Norfolk Coast Protected Landscape (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, and safeguard your personal information when you interact with Norfolk Coast Protected Landscape (the “Site”), including when you email us, sign up for newsletters or events, use our contact form, or make online payments.

Further details about us and your rights

Norfolk Coast Protected Landscape is hosted/managed by Norfolk County Council. Please see Norfolk County Council’s general privacy notice, which will set out:

• Who Norfolk County Council is (and contact details).
• Your rights under the UK GDPR (including complaints).

You can also ask us for a copy of these details.

How we use your information

We use your personal data for the following purposes:

• To Provide Services: Respond to your inquiries, process requests, and deliver the information or services you have requested.
• Improve Our Website and Services: Analyse usage to enhance user experience and functionality.
• Marketing Communications: With your consent, send newsletters or promotional offers about Norfolk Coast Protected Landscape events, updates, or news.
• Provide customer support.
• Analyse site performance and improve our services.

What information we collect and use about you

We may collect and process the following types of personal information:

• Contact Information: Name and email address.
• Communications: Any feedback, inquiries, or information you provide through forms, emails, or other communication methods.
• Technical Data: IP address, browser type and version, operating system, and usage data regarding how you interact with our Site.
• Cookies: Information gathered through cookies and other tracking technologies (see our Cookie Policy below for more details).

Who we share your information with

We do not sell or rent your personal information. However, we share your information with trusted third parties, including Eventbrite, which is used to book tickets to some of our events. Eventbrite uses sub processors (which process data on behalf of Eventbrite). These sub processors may have access to your personal information, the council has not been able to assess each sub processor and where data is transferred. However, the sub processors are subject to contractual clauses to keep your information safe and the information you are asked for to register for this event has been limited. After you register with Eventbrite, you are able to delete your own information from the website following the event, in the privacy centre.

We ensure that all our service providers adhere to strict data protection policies and only use your information to provide services on our behalf.

International data transfers

Apart from as set out below regarding Google Analytics Cookies, we do not transfer your personal data outside of the United Kingdom (UK) or the European Economic Area (EEA). All data processing is conducted within these regions to ensure compliance with data protection regulations.

How long we keep your information

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements. When your information is no longer needed, it will be securely deleted.

How we keep your information safe

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes storing information electronically on secure servers and, where applicable, in secure paper files. Please note that while we strive to protect your data, no system can guarantee complete security.

Cookie policy and control

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you use our website and enable certain functionalities.

Types of cookies we use:

Essential Cookies: Necessary for the website to function correctly.

Analytics Cookies: Help us understand how visitors interact with our Site.

Managing cookie preferences

Upon your first visit to our Site, you will be presented with a cookie consent banner. You can choose to accept or reject non-essential cookies. You can also change your cookie preferences at any time by clicking the ‘Consent Preferences’ button visible at the bottom of the screen.

Essential cookies

Cc_cookie. This cookie is set by the user to remember your cookie consent preferences. This cookie expires 6 months after being set.

Analytical cookies

_ga. This cookie is set by Google Analytics and is used to store and count pageviews. This cookie expires two years after being set.

_ga_*. This cookie is set by Google Analytics and is used to store and count pageviews. This cookie expires one year after being set.

International transfers

For providers such as Google (who provide the Google Analytics cookie) your personal information (IP Address) will be transferred outside of the UK, namely to the United States of America. These transfers are subject to an adequacy decision, in the form of the UK Extension to the EU-U.S. Data Privacy Framework (DPF). Find out more about DPF.

You can reject non-essential cookies by using the Cookie Control tool on this website (the ‘cookie preference’ link at the bottom of the page). You may also be able to disable cookies within your internet browser settings. Please note, if you block all cookies (including essential cookies) the website may not work as intended.

Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal data.

Changes to this notice

We update this privacy notice from time to time, so please review it frequently. The date below is updated every time this privacy notice is updated. This privacy notice was created in May 2025.